Organization design, but good

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Innovation

Innovation

The Trouble With Innovation

The Trouble With Innovation

Several years and one company ago, I found myself in a mid-project meeting with a group of clients from a large hospitality company. We were sat in an innovation room that could have been plucked directly from the d.School – every single furnishing came from their catalog. Sitting at the

Amazon & Achievement

Amazon & Achievement

Using Amazon as a way to understand what works, what doesn’t, and what’s got to change.

21 Rules for Lab Development

21 Rules for Lab Development

1. Start small. Everyone should agree at the outset to limit the scope of what the lab aims to do. Groups seldom follow this advice; there seems to be a natural desire to add features and commentary, even when they’re unsolicited. 2. Be okay with the duct-taped solution. Someday

Complex Good

Complex Good

Build discoverable complexity (otherwise known as interestingness) into your business and brand.

Forty Business Tips

Forty Business Tips

These are all really two tips: focus on service and execution; if it’s not working, get out.

Objection Criteria & Strategy Reviews

Objection Criteria & Strategy Reviews

Along with a few other folks in the UC “Management” crew, I spent Monday and Tuesday learning about Holacracy. It’s an extraordinarily complex interesting organizing idea that deserves a much longer set of posts, but the five-second version is that it’s a explicitly structured, distributed-authority, adaptive decision-making system

On Systems & Strategy

On Systems & Strategy

High-quality strategies in ecosystems offer four things: loud feedback; flexibility in acceptable outcomes; shared indicators for failure and success; recognized connection points.