Several years and one company ago, I found myself in a mid-project meeting with a group of clients from a large hospitality company. We were sat in an innovation room that could have been plucked directly from the d.School – every single furnishing came from their catalog. Sitting at the
Something that I wrote in 2014 when I was in the middle of working on a number of in-house innovation labs: 1 Start small. Everyone should agree at the outset to limit the scope of what the lab aims to do. Groups seldom follow this advice; there seems to be
Using Amazon as a way to understand what works, what doesn’t, and what’s got to change.
Build discoverable complexity (otherwise known as interestingness) into your business and brand.
These are all really two tips: focus on service and execution; if it’s not working, get out.
Along with a few other folks in the UC “Management” crew, I spent Monday and Tuesday learning about Holacracy. It’s an extraordinarily complex interesting organizing idea that deserves a much longer set of posts, but the five-second version is that it’s a explicitly structured, distributed-authority, adaptive decision-making system
High-quality strategies in ecosystems offer four things: loud feedback; flexibility in acceptable outcomes; shared indicators for failure and success; recognized connection points.