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Misalignment, managed
Conflict is natural and necessary in healthy organizations, driving innovation and growth. The challenge is how it’s handled. Most organizations default to hierarchical escalation, leaving root causes unaddressed and creating dependency on managers. Flatter organizations often lack structured ways to resolve disagreements, allowing conflicts to linger and damage trust.
And you surely can’t use conflict as a resource (38) without some way to harness the energy.
Therefore...
Establish a structured conflict resolution process that emphasizes direct communication and accountability, supported by staged escalation, as follows.