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Get, and stay, on the same page (literally)
Expectations among colleagues are often implicit, leading to misunderstandings and friction. When people work together, they bring different assumptions about responsibilities, communication styles, and working preferences. Without a framework for making these explicit, teams waste energy navigating unclear boundaries and unspoken expectations.
We’ve all experienced the frustration: You thought your colleague would handle a task, but they assumed it was yours. You expected daily updates, while they planned to check in weekly. You prefer direct feedback, while they soften criticism to avoid offense. These misalignments create unnecessary tension, damage trust, and reduce productivity. Not because of bad intentions, but because you never talked about expectations.
In most organizations, working relationships develop haphazardly, with colleagues discovering each other’s preferences through trial and error. Teams often only discuss expectations when they’re not being met, turning what could be constructive alignment into confrontation. The lack of a format for establishing working agreements means important details remain unaddressed until they cause problems.