Clay Parker Jones

Clay Parker Jones

I lead Organizational Design at Airbnb. Previously: August, Undercurrent.

Culture Governance

Cooperation & Discord

I'm going back and reading through my old Diplomacy & World Affairs texts. They're useful: > Cooperation is contrasted with discord; but is also distinguished from harmony. Cooperation, as compared to harmony, requires active attempts to adjust policies to meet the demands of others. That is,

Speaking Transformation Culture Teams

Creating The Conditions

A corporate retreat day organized around three stories, three games, and three new practices.

Transformation Teams Change Management

Small Experiments With Radical Intent

Several months back, Erica and I were doing an introductory session with a Global Operations team inside of one of August's larger clients. We started with a quick retrospective to understand the issues facing the team. Along with the usual teaming stuff, we noticed an issue that, for

Change Management Transformation Culture

Change Activism

“Change Activism” has been a handy if hard-to-use phrase to help me frame how I view change in an organizational context.[1] We invite teams to try simple practices that make it easier for them to change actively, on-purpose, and informed by user data. When these practices

Transformation Leadership

Peeling Carrots

As I was peeling carrots for soup last night (snow day!), I realized that I always do it the same way: by doing the big end first. If you peel the carrot the other way, starting with the skinny end, the diameter and the newly wet surface don't

Speaking Culture Transformation

On Organizational Learning for YCN

Last year while in London helping Joe set up August's London office – and to help celebrate Joe's wedding, hence the gravelly tone and greasy appearance – I stopped by YCN to do a quick interview about how we help organizations learn. 0:00 /3:00 1× Transcript

Economics Governance

Managing August’s Finances

Consulting is a simple business, with few logistical or financial challenges to master. Even so, we take operations pretttty seriously at August. Probably more seriously than most businesses of our size, but that’s what makes us great. Right? Over the last 18-ish months, we have developed five spreadsheets

Compensation Governance Economics

Bonuses At August

Occasionally in the course of running our business, we will create excess profits. Excess? Profits? I thought we were a for-profit business! Turns out you can have too much profit. For example, if you’re not expecting to have a big profit at the end of the year (because