These resources (which include the content from the book, and where appropriate, downloadable tools) are only available to folks who have purchased the book. Get in touch if you’d like access.
Your interfaces are your intelligence
Everyone obsesses over customer-facing products, sweating every pixel and parsing every user interaction. Meanwhile, our internal teams operate like grubby medieval fiefdoms—opaque, idiosyncratic, and utterly dependent on tacit knowledge.
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Go read Kafka’s Castle and track the resemblance to your own working experience.
We’ve all been there: six months into a new job, still trying to figure out how to get IT to provision a laptop or how to navigate the finance department’s byzantine reimbursement process. The chaos is both frustrating and expensive.